Is there a known issue with restoring a proof with multiple versions? | Community
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February 28, 2024
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Is there a known issue with restoring a proof with multiple versions?

  • February 28, 2024
  • 1 reply
  • 826 views

A user with a worker license accidentally deleted a proof with three versions. I went to the Proofing module in the main menu, then to Trash. I selected the checkbox for all three versions and clicked the Restore Selected button. In the Trash window it shows they have been restored, but they never show up in the documents tab of the project. When I go to the Activity Log in the proofing module, in the Action column it shows they have been restored, but if I click on the More button (three dots) of any one of the proofs, then click the Go to Proof button I get an error message: "An error has occurred and we are working to resolve the issue. To continue with your work, try refreshing this browser page."


Is this a known issue? Any way to get them actually restored? The only workaround I've found is to download a PDF of all versions and comments, not a real solution, but at least it captured the comments.

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Best answer by KellieGardner

Have you tried restoring the document from Workfront through the recycle bin? 

 

https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/manage-wf/manage-deleted-items/restore-deleted-items.html?lang=en

1 reply

KellieGardner
Community Advisor
KellieGardnerCommunity AdvisorAccepted solution
Community Advisor
February 28, 2024
jane-27Author
February 28, 2024

Thank you @kelliegardner, that worked. I should have tried that first, but had thought it would work through the proofing module.

KellieGardner
Community Advisor
Community Advisor
February 28, 2024

Glad it worked!