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shannonc2525171
Level 2
December 6, 2021
Question

Is ProofHQ down?

  • December 6, 2021
  • 1 reply
  • 1470 views

ProofHQ isn't showing any of my proofs and it's "not" working extremely slow. It's been like this for at least 3 hours

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1 reply

kynabaker16
Adobe Employee
kynabaker16Adobe Employee
Adobe Employee
December 6, 2021

Hi Shannon,

You're not alone. I'm hearing that a few customers are having issues with Workfront Proof right now. If you submit a support ticket you'll get the latest updates as the become available, but I do know they are already working on a resolution!

Thank you,

Kyna

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shannonc2525171Author
Level 2
December 6, 2021
I’ve submitted a support ticket about 3 hours ago and haven’t heard anything. I think their entire site might be glitchy as I even tried to call the help desk and that wouldn’t go through either. Thank you, Shannon Chadwick | Production Lead NATURE'S PATH FOODS | P: 604-248-8853
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shannonc2525171Author
Level 2
December 6, 2021

Weird that both the ProofHQ site and your email link to "submit a ticket here" takes you to the old site.

I called the number you referenced, but the sound kept breaking up. I tried it twice, and I know that the phone is working on my end.

It seems to be working right now, albeit very slowly at the moment. It's been unarchiving for over 30 minutes right now.

I'll give it another hour.

How do I find out who the Authorized Support Contact is for our account? I'm the administrator.

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