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J
JohnSe1
Level 6
August 21, 2020
Question

Is Preview environment only Classic now?

  • August 21, 2020
  • 4 replies
  • 1416 views

Just seeing if its my instance only - or did I miss a memo :-)

but Preview lacks the ability to switch to NE

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    4 replies

    imgrund
    Adobe Employee
    imgrundAdobe Employee
    Adobe Employee
    August 21, 2020

    Hi - Preview does allow you to switch to NWE. However, it does not carry over whatever interface you have in Production automatically. We tested something several weeks ago and moved everyone over to NWE and it didn't refresh their "status" the next weekend. You (or your System/Group admin) needs to just move you over to NWE in Preview and you are set.

    J
    JohnSe1Author
    Level 6
    August 21, 2020

    so you are seeing the option on the admin screen in setup screen? When I opened preview today to start testing with a new group to onboard to NWE - I land in Classic and no menu option to select which experience - unless its moved

    imgrund
    Adobe Employee
    imgrundAdobe Employee
    Adobe Employee
    August 21, 2020

    Yep

    NWE:

    And then moved myself back into Classic:

      J
      JohnSe1Author
      Level 6
      August 21, 2020

      ... and yes I have cleared cache and etc etc lol

      Doug_Den_Hoed__AtAppStore
      Community Advisor
      Doug_Den_Hoed__AtAppStoreCommunity Advisor
      Community Advisor
      August 21, 2020

      Hi John,

      Perhaps it is cluster specific: I too still see the option in one of my preview environments, which is on CL05, from the helpful new Setup > Customer Info > Cluster Setup function — you?

      Regards,

      Doug

      imgrund
      Adobe Employee
      imgrundAdobe Employee
      Adobe Employee
      August 21, 2020

      I'm CL01

      A
      AdamMi
      Level 3
      August 21, 2020

      John,

      Thanks for bringing this to our attention. I have opened a Support Case for this on your behalf. Please keep an eye out for an email about this issue. If anyone else is seeing this same behavior please open a Support Case and we can take a look at it.

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