Is it possible to open a request form and default to a queue? | Community
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tegannsnyder
November 30, 2022
Solved

Is it possible to open a request form and default to a queue?

  • November 30, 2022
  • 2 replies
  • 639 views

I would like to provide users with a direct link to submit request form for a particular queue.

Basically I'm looking for a way to pre-populate the "Request Type" (topic queue) via a custom crafted URL. Something I can send to my users like:

abc.workfront.com/requests/new?topic=preSelectedTopicHere

Alternatively, if there is not a way to do this what other options are available? Could I integrate this form in another application via an iframe?

Thanks

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Best answer by Sheri_Whitten

You can navigate to the request, choose the request type (queue), and click share path to get the direct link. Your requesters could manually change the queue, but it is already populated.

I did this with all our different request types & queues, then made a pinned dashboard called New Request to general users' layout template.

2 replies

S
Community Advisor
Sheri_WhittenCommunity AdvisorAccepted solution
Community Advisor
November 30, 2022

You can navigate to the request, choose the request type (queue), and click share path to get the direct link. Your requesters could manually change the queue, but it is already populated.

I did this with all our different request types & queues, then made a pinned dashboard called New Request to general users' layout template.

    Kundanism
    Kundanism
    Level 10
    November 30, 2022

    Hi @tegannsnyder

    For sharing link for whole request queue this works. Mvh Kundan.

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