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C
CR17506599
Level 4
November 7, 2024
Question

Intermittent performance issues and error messages

  • November 7, 2024
  • 2 replies
  • 1032 views

Does anyone else using Workfront experience intermittent performance issues and error messages?

Our staff frequently encounter errors loading projects and dashboards throughout the day. Either the whole dashboard fails to load with a message stating, 'An error has occurred, and we are working to resolve the request.' Or we get a 'red' error window that appears in the upper right of the screen with various messages. See the attached screenshots.  

 

We've opened tickets with support, who want to request access to our system, but the errors are intermittent so they'll never see them. We asked if they could look at logs on their side but they didn't indicate if that was possible.

 

Has anyone else been dealing with this?  Has support been able to identify the cause?

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2 replies

S
ScottMo1
Level 4
November 7, 2024

Yes.   Since moving to Admin Console and Unified Experience we have been experience several issues such as latency and error like your files wf-error.png and wf-error-4.png.   We reported to the Support Desk - but they could not help and asked me to video the error so they can trouble shoot.   I am not able to record my screen - I would have to record it all day long to catch an error because the errors are not consistent.    I gave up working with the Support Desk and just dealing with it at the moment (including all of our users).

    C
    CR17506599Author
    Level 4
    November 7, 2024

    Thank you for the response!  Interesting that it got worse after moving to Admin Console/Unified Experience.  We haven't moved yet, I'm hoping by the time we do they've ironed out some of the issues I've read about.  

    I'm going to keep trying with support, but it's frustrating when they say 'prove it', despite us having screenshots with timestamps. They're putting the further burden of proof on us, when we can't really give them much more information without direct access to logs that they should be able to look at on their side.  

      s-strategy
      s-strategy
      Level 2
      March 27, 2025

      Nothing resolved yet - matter of fact - Proof is not working today.


      Thank you for responding. Have you noticed any difference in the size of attachments, or if there are any attachments at all? Our main issue is encountering a spinning wheel or error message when converting an issue to a project.

      Srinija_N
      Srinija_N
      Level 7
      November 11, 2024

      Lately, there are many issues with Adobe Workfront application which is impacting the Client instances and some end users. Check out the status website for any ongoing or upcoming system maintenance activities for your instances.

       

      https://status.adobe.com/

      s-strategy
      s-strategy
      Level 2
      March 26, 2025

      Hi @cr17506599 any updates with this on your end? We are having a similar issue and I wondered if you found a solution? 

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