Integration with Microsoft Teams

Hi Sean - I get notifications in Teams (both the desktop application and my mobile app). Do you have the Workfront app installed in your instance of Teams? You will see the Workfront chat bot. That is where the notifications go. Anthony Imgrund FCB

And, just to add on to what Anthony said, if you have the Workfront app installed, also be sure that you are logged in to Workfront from it. Terry Hynd EBSCO Information Services

Does anyone use Teams and Workfront both to manage work/projects? What sort of parameters do you have as to when work goes in Teams and when it should be in WF? Mohini Sinha, CSM Project Coordinator Excelsior College

Great question Mohini! In addition to what work/projects gets put into WF and MS Teams, I'm wondering if anyone has provided their teams guidelines on where communication and files is stored. For example, if communicating about a project, is it best to do that through updates on a task, or in a conversation in one of the Team's channels? And where is the final "place of record" when it comes to files? Should they be stored in MS Teams or WF? Scott Jones Harvard Alumni Affairs and Development

Hi - to be honest, we just use the current Teams integration for notifications that the Chatbot gives you. You can easily reply to an update in Teams (or grant view access to object types which I get a lot as system admin). Otherwise you can use it to easily view the item in Workfront from your teams. Unfortunately, the Teams integration isn't quite where the Slack one is where you can call forward a list of work items you need to work on or items still pending your approval (although Kathy and I met with someone from product to talk about this a few weeks ago so fingers crossed for some enhancements in 2020!) Also, we don't really use the functionality where you can search for a project, task or issue and post it into a Team Channel. Would like to use that more but we are finding the search takes too long so people just paste URLs in their channels. Also, we don't really use the Requests option in Teams because there is a bug where you can't upload a document right now and our two biggest request queues almost always have some file attached to them. But hoping that will be helpful to people once that bug is fixed. As for Scott's question about files, all projects files HAVE TO be in the Workfront project. That is the source of truth for all things related to the project. We can't have that some of them in Teams. Anthony Imgrund FCB

Hi, I am having almost the opposite of this problem. I seem to be getting three notifications in Teams for each update I have in WF. See screen cap below. The bottom 3 are all the same and come in about 10 - 15 seconds apart. Thanks in advance for any help. -AK Alan Kane

Thank you for letting us know, Alan. I'll ask our developers to look into this. If you keep seeing the same issue, please escalate it through support channels. Hayk Falakyan Workfront