I need to assign two people to a routing rule not using team. | Community
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K
KennyWo
July 16, 2020
Question

I need to assign two people to a routing rule not using team.

  • July 16, 2020
  • 2 replies
  • 548 views

I'm trying to assign two people to a routing rule without using a team. The way we are using the mobile app all members of the team need to be able to see all the issues as they come in the issue request queue. What is happening is when one member of the team takes ownership of the issue and says "Working on it" it fall off the Team listing of issues in the app even though on the web version it shows it assigned to both the individual and the team.

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    2 replies

    D
    Adobe Employee
    DustinMaAdobe Employee
    Adobe Employee
    July 17, 2020

    Hello Kenny,

    This isn't something that we offer at the moment, though I would recommend submitting an idea via the Idea Exchange so we can review it.

    Thanks!

      Doug_Den_Hoed_AtAppStore
      Community Advisor
      Doug_Den_Hoed_AtAppStoreCommunity Advisor
      Community Advisor
      July 19, 2020

      Hi Kenny,

      I’d also suggest you raise a Helpdesk Ticket to point out that the Mobile App report behaves differently (“drops off”) than the Web report, and ask that the Mobile App be changed to match the Web functionality.

      In the meantime, perhaps your team could also bookmark the Web report on their mobile devices, and use it to view all items, instead.

      Regards,

      Doug

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