I have multiple users on a task. They mark their portion "Done with My Part" but the percent complete on the task stays at ZERO. Any idea why? | Community
Skip to main content
MaryFox1967
MaryFox1967
Level 2
June 30, 2021
Question

I have multiple users on a task. They mark their portion "Done with My Part" but the percent complete on the task stays at ZERO. Any idea why?

  • June 30, 2021
  • 1 reply
  • 1414 views

I know that I saw something in the training or documentation about this at one time, but now I can't find it.

We are currently optimizing certain processes in our WF instance, so I ran a test with multiple users on tasks. But it's not updating the % complete on the tasks they way I thought it would.

Is there a certain setting that I should implement? Is it the Tracking Mode that triggers this action?

Any help is appreciated. I'm at a loss.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    1 reply

    R
    Community Advisor
    Richard_Le_Community Advisor
    Community Advisor
    June 30, 2021

    Hi Mary,

    The percent complete on working tasks (i.e. not parent tasks) can only be updated manually. It doesn't auto update proportionally based on individual assignee completion, except when all assignees mark the task as done in which case the percent complete will change to 100%.

    Best Regards,

    Rich.

    MaryFox1967
    MaryFox1967Author
    Level 2
    June 30, 2021

    Well that stinks. But at least I can advise my team or opt for a different solution. Thanks!

    D
    David-M-Allen
    Level 3
    July 6, 2021

    @Mary Fox‚ if you assign each user to their own task, the percentage complete will then work properly.

    Terms & ConditionsAccessibility statement

    Loading footer...