I am using a KANBAN team setup and my board goes blank when I move a story to the backlog | Community
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FrankFo
Level 4
August 1, 2020
Question

I am using a KANBAN team setup and my board goes blank when I move a story to the backlog

  • August 1, 2020
  • 3 replies
  • 723 views

Did not find this on the known issues; when I assign a story to the Kanban team it falls in to the New column. I am moving the 20 stories that fell in to that column to the backlog but when doing so the whole board goes blank except for the stories in the backlog column. Is this a known issue that is being looked at?

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    3 replies

    Kundanism
    Kundanism
    Level 10
    August 3, 2020

    hei @Frank Fornataro‚

    possible to share some screenshots?

    mvh

    kundan.

    Heather_Kulbacki
    Community Advisor
    Heather_KulbackiCommunity Advisor
    Community Advisor
    August 3, 2020

    Hi Frank,

    If the stories are falling to New instead of Backlog, you might have "Automatically add next story from backlog" checked in the team settings.

    For the board going blank when you move them to backlog I'd submit a ticket. If it is a known issue, they'll tie your ticket to that issue and let you know when it's fixed.

    S
    Sabina_Ashton
    July 21, 2023

    Hello Heather - I have a similar issue. I can't figure out why cards in the backlog column in kanban board disappear. I keep on adding new cards to the backlog column, with dates, without the deadlines, but they literally disappear. I also assigned them to my colleagues but they are just gone within a minute or so. Why is that? Can I not add a backlog item manually?

    F
    FrankFoAuthor
    Level 4
    August 3, 2020

    ‚Thanks Heather, I will get one of our administrators submit the ticket. for the default to the New I believe I did set it up to automatically add the next story; I am unable to edit my teams right now. We have another case to determine what needs to be fixed; when I try to edit any of my teams the screen goes blank after 3-5 seconds.

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