How to clean up the history data of request in Workfront? | Community
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J
JerryWu
Level 2
November 19, 2023
Question

How to clean up the history data of request in Workfront?

  • November 19, 2023
  • 1 reply
  • 815 views

When I make a request, it pops out a lot of request old data, which is not made by me, it should be made by other people but reside here.

is there a way to clean up?

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1 reply

F
FemkeCr
Level 4
November 20, 2023

Hi JerryWu,

I think that you should talk to your Workfront System Administrator about this.

Or, you could search for those projects (which these request queues actually are) and look for the project owner and check with them.

J
JerryWuAuthor
Level 2
November 21, 2023

thanks Femke, I talked to Administrator, but we did not find a way to clear the history data, and it doesn't make sense to show up other's requests record in my request page, as it is not related to me, do you encounter this issue before? thanks!

F
FemkeCr
Level 4
November 28, 2023

Hi, 

 

These projects are somehow shared with you; otherwise, you wouldn't see them in your overview.

 

You can check the Queue Details of those projects and check the following:

- Should the option 'Publish as Help Request Queue' still be turned on?

- Check 'Who can add requests to this queue?' and ensure you don't fall within this group who can add requests to it.

 

You could also check if those queues are still being used; otherwise, close those projects (set project status to Complete).

 

Good luck with it!

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