The queue set up doesn't offer choice of "requestor email" so I need custom field on form similar to the one that pulls over the "Manager's name" of the requestor. We don't want customer to have to type their email.....and their name auto-populates so it seems like this should be available too...?
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Hi Tegwyn,
You should be able to achieve this by using the Formula "Owner.Email Address"
Best Regards,
Rich.
Hi Tegwyn,
You should be able to achieve this by using the Formula "Owner.Email Address"
Best Regards,
Rich.
@Richard Leek‚ THANK YOU.....I should know this stuff already but alas...now I can use for rest of contact info!
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