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SOLVED

How can I pull personal "contact information" into form?

The queue set up doesn't offer choice of "requestor email" so I need custom field on form similar to the one that pulls over the "Manager's name" of the requestor. We don't want customer to have to type their email.....and their name auto-populates so it seems like this should be available too...?

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Custom Field Text Mode Reporting

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1 Accepted Solution

Correct answer by

Hi Tegwyn,

You should be able to achieve this by using the Formula "Owner.Email Address"

Best Regards,

Rich.

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2 Replies

Correct answer by

Hi Tegwyn,

You should be able to achieve this by using the Formula "Owner.Email Address"

Best Regards,

Rich.

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Jump to reply

@Richard Leek‚ THANK YOU.....I should know this stuff already but alas...now I can use for rest of contact info!

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