Fusion - Can it be used to Break Hearts :D | Community
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D____D
Level 4
October 3, 2023
Solved

Fusion - Can it be used to Break Hearts :D

  • October 3, 2023
  • 1 reply
  • 916 views

So my team had an interesting scenario where they wanted to have relationships with a project and an issue or a task and issue. 

 

We all know this equates to setting the status of the issue with whatever it has a relationship with - task, or project - okay check. We are good there.

 

The ASK

 

Okay, but what if I had a field (custom field) that when set, the relationship was broken and the issue was closed? Is this possible with Fusion? 

Cheers,
D___D

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Best answer by KellieGardner

@d____d - Yes this is possible.

 

1) watch a record - have workfront watch for changes to that field on the object and get the resolved by information so you can get the to the issue id that the object resolves.

2) You'll then want to use the update record to update the original issue/request to remove the resolved by and update the status

 

 

1 reply

KellieGardner
Community Advisor and Adobe Champion
KellieGardnerCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
October 3, 2023

@d____d - Yes this is possible.

 

1) watch a record - have workfront watch for changes to that field on the object and get the resolved by information so you can get the to the issue id that the object resolves.

2) You'll then want to use the update record to update the original issue/request to remove the resolved by and update the status

 

 

    D
    D____DAuthor
    Level 4
    October 3, 2023

    Okay that's interesting ... 


    So even though the "Status" Value is locked, you are saying that I set the Status while maintaining the relationship or do I have to break the relationship first (what you have to do manually today) to get this result? 

    Confirm,

    D___D

    D
    D____DAuthor
    Level 4
    October 4, 2023

    @d____d - you will still need to break the relationship in order to update the status. It's just done through the same scenario. Sorry for any confusion.

     

    • update the original issue/request to remove the resolved by and update the status

     

     


    Okay - that's what I figured - thanks for confirming but essentially I guess we could automate those very few clicks for users.  Alright, that helps. 

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