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March 14, 2023
Question

External Report Sharing

  • March 14, 2023
  • 2 replies
  • 1640 views

We are using a public access link to share a report with customers. 

 

As customers are interacting with the report, which has external links embedded that are opening in a new tab, they are being prompted to login on the tab that contains the original report. 

 

Has anyone encountered this and come up with a solution?

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2 replies

Madalyn_Destafney
Community Advisor
Community Advisor
March 14, 2023

Does your report have a 'run with access rights of' user included? I wonder if they are trying to access things in WF not shared with them, therefore getting prompted to log in. Make sure you have an admin or someone in your instance that has access to everything in the report if you're trying to have customers see all of the report content but are not in WF...

In your Report Settings:

 

If this helped you, please mark correct to help others : )
jenna__cAuthor
March 14, 2023

Hi @madalyn_destafney Thanks for sharing that thought. As an example of what is happening - They are clicking on an external link to our website which is opening in a new tab and on the original tab, they are essentially "kicked out" of the report and being prompted to login to WF.

 

Appreciate your reply!

 

Madalyn_Destafney
Community Advisor
Community Advisor
March 14, 2023

Hmm, strange! You may want to ask Support what's up there.

If this helped you, please mark correct to help others : )
Kurt_Jones
Community Advisor
Community Advisor
March 14, 2023

If you shared the report with your External_Users group does that alleviate the issue?

jenna__cAuthor
March 15, 2023

@kurt_jones Unfortunately, it does not.