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A
andypatten
Level 2
September 25, 2023
Solved

Error on Task

  • September 25, 2023
  • 3 replies
  • 3663 views

Is anyone else experiencing the challenge in the screenshot. It's been going for about 3 days now and is really limiting my progress

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    Best answer by andypatten

    Just an update for anyone experiencing this problem: My two colleagues who were having this trouble solved it by updating their Chrome browser. Just switching to other browsers didn't solve the problem, which is confusing, but I'm not going to argue with results!


    I can confirm the above following a call with Workfront support. You need to be running the most up to date version of Chrome (or three versions prior, that is as far back as they will support) 

    3 replies

    Madalyn_Destafney
    Community Advisor
    Madalyn_DestafneyCommunity Advisor
    Community Advisor
    September 25, 2023

    I've seen that many times over the years and every time I refresh a couple times it usually goes away. 3 days is odd. Have you tried clearing your cache? Usually solves issues like these especially if you confirm no one else in your org is experiencing it? See if you get that in an incognito window...if you don't, clear cache.

    If this helped you, please mark correct to help others : )
    A
    andypattenAuthor
    Level 2
    September 26, 2023

    sadly neither of these two options worked and the error message remains. thank you for your suggestions though.

     

    Madalyn_Destafney
    Community Advisor
    Madalyn_DestafneyCommunity Advisor
    Community Advisor
    September 26, 2023

    Are you experiencing it in multiple browsers?

    If this helped you, please mark correct to help others : )
    SCainWabash
    SCainWabash
    Level 2
    September 26, 2023

    This has just started happening with two of my team members. One has admin access and one has work access. Clearing the cache has NOT helped. I had one of them open a support ticket with Workfront but that was a few days ago and we've had no response.

    A
    andypattenAuthor
    Level 2
    September 26, 2023

    it's super frustrating. if you do get a response i'd be interested to hear the solution

      SCainWabash
      SCainWabash
      Level 2
      October 2, 2023

      My two team members are still experiencing this issue. Workfront support says they can't replicate the problem. I'm going on vacation starting tomorrow, so my boss (who is one of the people experiencing the issue) is currently unable to cover my work until she gets access back. It's incredibly frustrating.

      U
      udesai
      Level 2
      October 4, 2023

      in my org, only i am getting this error for last 3 days. please advice

       

      KellieGardner
      Community Advisor
      KellieGardnerCommunity Advisor
      Community Advisor
      October 4, 2023

      @udesai -  only Workfront Support can help troubleshoot things like this inside your instance. I would suggest you or your system admin submit a support ticket to find out what's triggering it. 

       

      In the meantime your system admin can try resetting your user profile to get you back to be able to work. 

       

      https://experienceleague.adobe.com/docs/workfront/using/administration-and-setup/add-users/create-manage-users/reset-a-users-preferences.html?lang=en

      SCainWabash
      SCainWabash
      Level 2
      October 12, 2023

      Just an update for anyone experiencing this problem: My two colleagues who were having this trouble solved it by updating their Chrome browser. Just switching to other browsers didn't solve the problem, which is confusing, but I'm not going to argue with results!

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