email notification for new assignment

Question

I have users getting an email with the subject of  Who should be assigned to this new issue on Marketing Requests? when new issues are requested. Some are not on the team that is set up for the queue. What is triggering this and how can I turn it off? Did this get triggered when I shared projects and templates with the organization?

Lyndsy-Denk · Answer

I imagine you've done some of these already, but just in case you haven't:

Comb through your request queue project to check:

Project settings
Share settings
Routing rules

In the Setup area, confirm that the Email Notifications are configured as you need. I wonder if there is some sort of email notification associated with the Team's Home Group.

You might shadow a user who is experiencing these emails to check how they've configured their email notifications in their personal preferences.

Otherwise, I'd contact support to find what might be a needle in a haystack.

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