Electronic Signature on Document Proof Not Working! | Community
Skip to main content
J
JAMIEDE
Level 2
October 7, 2024
Question

Electronic Signature on Document Proof Not Working!

  • October 7, 2024
  • 2 replies
  • 1118 views

Hello! Hoping someone can help! 

We have been trying to set up a new approval method with proofs and we want the final decision maker to have to sign. 

I have selected "Require decision to be electronically signed" but each time it pops up to ask for the username and PW it says it's incorrect! We are using the Proof process within WF and not the stand-alone app. The person who is required to electronically sign is a Workfront user. We all use Single Sign On. And they have Manager Proof permissions.... What am I missing?? Pls help! 

2 replies

A
AmyReilly
Level 4
October 8, 2024

We have run into the same issue with our electronic signatures.  Our solution has been to reset the passwords through the Proofing module.

 

Proofing 

-> Workflows

-> Users

-> Click on the selected user

-> Choose Reset Password in the menu above the list of users

 

That will generate an e-mail to the user, where they can (re)set their password.

 

Hopefully this works for your org!

    J
    JAMIEDEAuthor
    Level 2
    October 8, 2024

    Thanks, Amy!! When you do this, did it impact your SSO at all? I don't want to mess that up for anyone.... I worry if they reset it, they will no longer have SSO capability... ? 

    Also wondering what you do if you need someone to sign that is not a Workfront user? They wouldn't have a PW to reset, so would it even ask for their login? 

    A
    AmyReilly
    Level 4
    October 8, 2024

    It does not impact our SSO at all.  I've had to use that proofing password reset for several users and never run into any SSO issues.  However, there might be different ways to set things up, so I'm not sure that our experience extends to everyone?

     

    And, great question on the e-sign for non-WF users.  We have not had that situation, so I don't know in that case.  

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      September 1, 2025

      @jamiede just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!

      Kautuk Sahni
      Terms & ConditionsAccessibility statement

      Loading footer...