Does anybody else use Workfront as your IT Service/Help Desk ticketing system?

We don't yet but may go in this direction in the future. I'd love to hear what people have to say on the topic and the pros and cons and how they have their systems set up.

Yes, we do. Let me know how I can help!

I am, but not thrilled with the work flow. I'd like to learn how others are doing this. Ed

I'm curious - what issues do you have with the native workflow functionality?

I would like a system that is more intuitive for all users of an ITSM / Help Desk system. I'm having success introducing WF as an enterprise-wide project management tool, but struggling how to design a workflow with terms the Service Management and Help Desk staff an easily understand. As we know a lack of user adoption has doomed many IT initiatives. Since my company is only a year old with WF, I would love to see have others have successfully implemented ITSM and/or Help Desk with WF.

Hi Ed, we have been using Workfront as a help desk system for 4+ years now. A demo would probably be easier than trying to show everything here. Would you be interested in that?

I would love too and am humbled you are willing to give of your time to share with us! emilner@pcci.edu Ed

I would like to sit in as well if I can - josh.blackwood@adp.com< Thanks, Josh Blackwood 770.335.6299

Adina, How would you like to move forward? Ed

Hi Ed and Josh, I am free this Wednesday after 10 am pacific to give a demo. What time works best for your schedule?