Disappearing Tasks from Timesheets

Hey @Dagmara Garwell , did you ever figure out why tasks were not appearing on your timesheets? Many of our users are not seeing tasks that should be in their timesheets. These tasks have the same dates, assignments, access as other tasks in that project, but they do not appear! I checked the settings for timesheets under preferences and these tasks meet the requirements. There doesn't seem to be any task limits on the timesheet because for some projects there will be dozens of tasks listed in the timesheet while others there will only be a few. Thanks, Denver Denver Lemont Cardinal Health

We were having a similar problem and found two different scenarios occurring. 1 - The timesheet defaults to only showing 100 tasks but you can have that changed to 250 by calling support. 2 - If a task remains on timesheet for a certain period of time without any time being recorded to it, that task will fall off the timesheet. I do not know what that time period is. If you remove that person from the assignments and then reassign it to them, the task will then show up on the timesheet. I wish I had better news to share but thats what we have found. Michael Lebowitz GuideWell Connect

Hi @Denver Lemont , In our instance it was limitation fault, it has been ok since the change. If you checked all preferences and setting mentioned in older posts on this topic, then it may be the same for you. Dagmara Garwell BAKKAVOR LTD

Hi Denver, The default limit for timesheets is 45 additional items. You can pin more, but that's the default. If you want to change the limit, please reach out to Workfront Support. We can then request temporary access to an admin account in your environment, log in as that admin, open our back end, and set the setting to any of of the following amounts: 0 additional items 15 additional items 30 additional items 45 additional items <--- Default 250 additional items When I say additional items , the qualification according to Workfront for ' additional items ' means this: "This setting allows you to set the limit of tasks and issues that appear on a timesheet, in addition to the tasks and issues that appear because they have hours logged against them. Set to zero if you do not want Workfront to add any items that do not have hours logged against them." This would be an awesome option to make available for admins in Setup, so someone may want to take the time to submit an idea via the Idea Exchange... just saying. Otherwise, it's been an option that our Support team can modify on a per customer basis. Thanks and have a great week everyone! Dustin Martin Assigned Support Engineer Workfront

Thank you everyone for you help! I'll reach out to Workfront Support to help make this change. Denver Lemont Cardinal Health