Delete a parent task and all related subtasks and issues. | Community
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DawnmarieD
Level 5
June 6, 2025
Solved

Delete a parent task and all related subtasks and issues.

  • June 6, 2025
  • 2 replies
  • 452 views

Previously we could select a "parent task" from a report and go to the ellipsis and delete the "parent task", "sub task", and any related "requests" suddenly we can no longer do that. Did something change and I missed it? A user pointed this out to me and I checked from my perspective and also could not do it - but in my Preview area I can still do that process. Screen shots attached from both preview and live. 

 

Any insight would be appreciated. TIA

 

Dawnmarie

Best answer by DawnmarieD

I did open a ticket and support could not replicate the issue but after the ticket when I tried again it was working as expected.

2 replies

skyehansen
Community Advisor
skyehansenCommunity Advisor
Community Advisor
June 6, 2025

there are certain settings that will prevent you from deleting a task. (for example, check your /setup/projects area to see if you have prevented people from deleting tasks if a project is complete) I would probably say to submit a case to Support to see if they can help you walk through troubleshooting to discover how else you have configured your system.

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    DawnmarieDAuthor
    Level 5
    June 9, 2025

    Thank you Skye, I will submit a ticket.
    The tasks we are trying to delete are not complete, they are new. I checked preview again this morning and I am able to delete a task from the ellipsis but not in production.

    I appreciate your response.

    Dawnmarie

     

     

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    July 29, 2025

    @dawnmaried Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

    Kautuk Sahni
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    DawnmarieDAuthorAccepted solution
    Level 5
    July 29, 2025

    I did open a ticket and support could not replicate the issue but after the ticket when I tried again it was working as expected.

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