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A
Anonymous
June 19, 2023
Question

Delay between WF Notification and email Notification

  • June 19, 2023
  • 2 replies
  • 1643 views

Hi all,

Some of our users (and me) have noticed that there is often a sizeable delay been and update being made and the email getting through to the relevant individuals. This can be 15+ minutes. I know this doesn't sound like a huge delay, but we often have quick turn-around projects and this delay has caused some frustration.

Has anyone else experienced this and is there a way of reducing the lag?

Tahnsk

Matt

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    2 replies

    Richard__Carlson
    Community Advisor
    Richard__CarlsonCommunity Advisor
    Community Advisor
    June 20, 2023

    As much as possible we encourage our users to use the notification area of Workfront because we have no visibility into technical issues with emails, delays, users not receiving notifications because they're marked as junk, emails that are "missing" etc.

     

    Admittedly we operate independently and without relying on IT and I alone support Workfront and another system, so the resources are not there.

    C
    CatherineLe7
    October 13, 2024

    I have had issues ever since they updated the Adobe program this past year.  It used to be relaible and the notifications came in rapidly..

    Not se anymore and it is getting worse by the month.  Many times I can not even download the document after it has been signed.  Thumbs down to the performance of adobe thinking of even switiching programs it has become so problematic. 

     

    Richard__Carlson
    Community Advisor
    Richard__CarlsonCommunity Advisor
    Community Advisor
    October 15, 2024

    Is it possible that email related technology infrastructure on your side is causing the delays?  How can you be certain that it is Workfront?

    Madalyn_Destafney
    Community Advisor
    Madalyn_DestafneyCommunity Advisor
    Community Advisor
    June 20, 2023

    Interesting, I'm not hearing this and have not been experiencing this personally. You're sure these people don't have only Daily set on these notifications, I assume?

    If this helped you, please mark correct to help others : )
    A
    Anonymous
    June 21, 2023

    Hi Madalyn,

    Yes, it's happens to me also. I've checked all of my notification settings and all seem okay. But it doesn't sound like there's much that can be done, so thanks for replying as always.

    Have a good day.

    Matt

      Madalyn_Destafney
      Community Advisor
      Madalyn_DestafneyCommunity Advisor
      Community Advisor
      June 21, 2023

      I'd reach out to Support on it with a few examples of when an update happened and when the respective email notification was received. They are able to see when notifications are trying to go through and should be able to determine if it's something on WF's side or your mail client side.

      If this helped you, please mark correct to help others : )
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