Continually be booted out of WF then having to login | Community
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Susan_Hart_DeltaDental
Susan_Hart_DeltaDental
Level 3
September 26, 2024
Question

Continually be booted out of WF then having to login

  • September 26, 2024
  • 1 reply
  • 636 views

Are any other Workfront users being bumped out of Workfront to the Adobe sign in page? Our users are being kicked out of Workfront and having to login multiple times an hour OR we receive a tab session expired screen and when we refresh we are forced to login again.

 

 

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1 reply

skyehansen
Community Advisor
skyehansenCommunity Advisor
September 26, 2024

I received something similar a couple of months ago, and submitted a Support case. If you're an authorized contact, I'd recommend you do the same.

    Susan_Hart_DeltaDental
    Susan_Hart_DeltaDentalAuthor
    Level 3
    September 26, 2024

    Thank you. I opened a ticket in mid-August because of this issue that is still open/being worked. The number of times users are having to log back varies by day/week. Unfortunately this week it is near constant so wondering if we are the only instance impacted right now. We also have team members being kicked out of Adobe Creative Suite products and losing fonts that were installed via Adobe fonts. 

    S
    Community Advisor
    Sheri_WhittenCommunity Advisor
    Community Advisor
    September 30, 2024

    It was happening to us last week also and I almost opened a ticket, but it seems to be fixed for us now. If it's still happening, keep adding to your ticket!

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