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SOLVED

configure customized email templates to the custom form

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Level 3

how can we configure customized email templates to the custom form ? I am trying to see if we can customize the post submission notification, we see today that says "The request submitted successfully" or have customised email notification sent to specific custom form only. 

1 Accepted Solution

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Correct answer by
Employee Advisor

Email notifications are set at the global level, so if you were to change the subject line of the event notification for "I submit a request (confirmation)" all users and projects (request queues) would be impacted. You wouldn't be able to pick and choose, as the email would trigger for every request submitted, regardless of which queue or custom form was associated. 

If the request is automatically routed to a specific user or team, that person could post a comment or update with a custom message, although that would require a new manual step - unless you have Workfront Fusion. 

 

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1 Reply

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Correct answer by
Employee Advisor

Email notifications are set at the global level, so if you were to change the subject line of the event notification for "I submit a request (confirmation)" all users and projects (request queues) would be impacted. You wouldn't be able to pick and choose, as the email would trigger for every request submitted, regardless of which queue or custom form was associated. 

If the request is automatically routed to a specific user or team, that person could post a comment or update with a custom message, although that would require a new manual step - unless you have Workfront Fusion.