Comments on Requests & Resolving Projects

[BeckyBarus]

Hello! Some of my users are facing problems where the communication and updates from requestors are getting mixed up between the request and the resolving project. They are not keeping their communication in one place. The comments on the request do not automatically sync with the comments on the resolving project. This is causing confusion for the team. Apart from limiting access to the project or training requestors to use the request section for comments only, does anyone have any other suggestions for ensuring a consistent location for requests and their resolving projects?

[skyehansen · Accepted solution]

a popular solution is to get a Fusion automation to copy over the request comment into the project. You might also consider experimenting with removing the requester's access to their request once the conversion has occurred.

[BeckyBarus]

Thank you for the quick response. That's a great idea, I will try implementing that to address this issue. Appreciate it