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C
ChrisCo4
Level 2
December 12, 2018
Question

Changing Main Administrator

  • December 12, 2018
  • 2 replies
  • 744 views
Our acting Main Administrator was let go and i need to deactivate their account. I also have an administrator account but am unable to change their access as i'm not the main administrator. Any thoughts on how to go about changing their access? Thanks
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2 replies

Doug_Den_Hoed__AtAppStore
Community Advisor
Doug_Den_Hoed__AtAppStoreCommunity Advisor
Community Advisor
December 12, 2018
Hi Chris, I'd suggest you reset their password now to secure the account, and then contact your Workfront Customer Success Rep and request that they update your domain's primary SysAdmin account to point to the new lead SysAdmin (i.e. yours), which should then allow you to deactivate the former account and remove the license. Regards, Doug Doug Den Hoed - AtAppStore Got Skills? Lend a hand! https://community.workfront.com/participate/unanswered-threads
N
NairaMe
Level 2
December 17, 2018
Or you can just navigate to Setup>System>Customer Info and replace the email address of that User with yours: After that, you should be able to deactivate the other Admin User. Hope that helps:) Naira Melkonyan Workfront
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