Canvas Dashboard - no access for some users | Community
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Level 2
October 29, 2025
Question

Canvas Dashboard - no access for some users

  • October 29, 2025
  • 2 replies
  • 472 views

I have 2 users with the same access, home group, teams, layout template, etc and one can see the canvas dashboard we set on their layout template and one can't. What am I missing? 

2 replies

KellieGardner
Community Advisor
Community Advisor
October 29, 2025

I would check their access levels are actually the same. You must have a Plan license (current licenses) or a Standard license (new licenses) to create a Canvas Dashboard. Your Workfront administrator must give you Edit access to dashboards in your Access Level to create or edit a Canvas Dashboard. 

NicoleM1Author
Level 2
October 29, 2025

Hi! Thanks for the reply.

They are both Standard but I'm not system admin so I'm not sure what they are set up in in admin console. Checking with my system admin. But...I don't need them to create or edit. They can't view a canvas dashboard that I set in their layout template.

KellieGardner
Community Advisor
Community Advisor
October 29, 2025

I would still have the system admin check their actual access levels in Workfront and make sure they have the same access level (not just license).  Access levels are customized versions of Licenses.

 

I would also double-check check the dashboard is shared with the user to have view access. I'm not sure where you have it on the layout template, but that doesn't always provide inherited permissions depending on where it's been put. 

RowvillBh1
Level 5
October 30, 2025

Hi @120563 ,

 

The only other thing I would ensure is that canvas dashboards is made visible in the layout template (see below)