Can you add an 'other' option to results in an external lookup field?

[cantcacheme]

Hey, I am fairly new at Workfront and API calls, so I appreciate your patience.

I have an external lookup field that is pulling product or program data that is tied to a specific portfolio. My manager would like to add an 'other' option to the populated list from the external lookup.  I have looked around and I can't seem to find whether this is possible or not.

Has anyone had experience with this before?

Thanks in advance!

[NathanJo1 · Accepted solution]

Hi @cantcacheme ,

Thanks for your question. The standard configuration options don't directly support adding an 'other' option to an external lookup field in Adobe Workfront. The returned values will need to be accessible through the API, so appending 'other' to the end of returned results is not needed. 

With that being said, a workaround is to ensure that 'other' is one of the values being returned by the API call. If you are pulling a list of program names, then having an empty program with the name 'other' would allow it to appear. In the same vein, if you are pulling custom data, you can add 'other' as one of the options in the custom field you are referencing via API.

Please let me know if you have any additional questions.

~Nathan

[cantcacheme]

Thanks for the response @NathanJo1!

That's what I was thinking would be the case, but wanted to perform some due diligence on my managers behalf to ensure we covered all our bases.

Thank you again for your time to write out a response.  I appreciate it.  We'll move forward with one of the options that you suggested.  Thanks again!