Can't seem to open or create a Workfront proof

[Suzjjcollins_88]

Our team can't seem to open or create a workfront proof, if user tries to open a proof they are returned to the same document screen.  I was able to view a proof this morning, so thinking there maybe a release going on at the moment? This crosses across our marketing team, can this urgently be fixed please. We've all tried logging out, logging back in and also resetting our computers. 

[CalvinFold]

Do you have any ad blockers running? Lots of odd stuff doesn't work or display if you don't whitelist both Workfront and Workfront Proof.

[EmmaGr]

Were you able to get a resolution ? It happens to only a few of our team - even when I log in as them it happens.

Thank you

[BethanyCl]

Hey - If only a few of the team could it be down to the user settings / proof generation tick box in user set up?  

[EmmaGr]

Thank you for the reply. I tried all sorts of things and deleted the user and started again in the end. Seems all OK now.