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MarkTEvans
MarkTEvans
Level 2
January 25, 2023
Solved

Can't Save Email Notification Templates

  • January 25, 2023
  • 3 replies
  • 1003 views

I'm trying to setup a few Reminder notifications with custom HTML email templates. I can get the notifications setup and assigned to that tasks, but when I try to create an email template, I cannot save it. I click the save button but nothing happens. Anybody else had this issue? Anybody have a fix?

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    Best answer by Sheri_Whitten

    Sharing the update I just received from support 🎉

    On Tue, Jan 31, 2023 at 10:45 AM Customer Support <customersupport@workfront.com> wrote:

    The fix for this issue is set to be released with our patch this week. By Thursday, you should be able to edit email templates again. 

    3 replies

    Madalyn_Destafney
    Community Advisor
    Madalyn_DestafneyCommunity Advisor
    Community Advisor
    January 25, 2023

    Hi Mark, I'm in Chrome and I'm not experiencing this. Sounds weird to ask but have you cleared your cache in a while? Sometimes that solves things for me in WF that I wouldn't think are related to caching. If still not working I'd submit a WF support ticket. Try in another browser and see if working for you there too to see if it's browser specific.

    If this helped you, please mark correct to help others : )
    S
    Community Advisor
    Sheri_WhittenCommunity Advisor
    Community Advisor
    January 30, 2023

    I actually have an open support ticket on this specific issue. The last update I received on 1/24/2023 was this, "We've worked up a fix for this issue and the fix is currently going through our QA process. That process typically takes a week or two, and once it passes QA, we will be able to release the fix. As soon as I have an official release date, I will let you know." 

     

    So, this should be fixed soon 🙂

    S
    Community Advisor
    Sheri_WhittenCommunity AdvisorAccepted solution
    Community Advisor
    January 31, 2023

    Sharing the update I just received from support 🎉

    On Tue, Jan 31, 2023 at 10:45 AM Customer Support <customersupport@workfront.com> wrote:

    The fix for this issue is set to be released with our patch this week. By Thursday, you should be able to edit email templates again. 

    MarkTEvans
    MarkTEvansAuthor
    Level 2
    February 1, 2023

    Thanks for the update. Glad I wasn't going crazy and someone else experienced it.

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