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Level 6
July 19, 2018
Question

Can't log time from a task?

  • July 19, 2018
  • 30 replies
  • 4468 views
Good morning, Has anyone found that any of their users are unable to log time from the updates tab on a task? They can log work via the My work/home area and their timesheet but the log time button now seems to be missing from the task level. Any ideas?? Vicky Fitzgerald Telegraph Media Group Limited
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30 replies

July 19, 2018
We're also experiencing this from the latest release. I'm hoping it's just a bug that needs to be fixed. Wendy Hains Thomson Reuters - Tax and Accounting
VickyFiAuthor
Level 6
July 19, 2018
Thanks for the comment Wendy. Are you also in cluster 2 or had your upgrade last night? Thanks, Vicky. Vicky Fitzgerald Telegraph Media Group Limited
July 19, 2018
We are on cluster 2 and had our upgrade last night. Wendy Hains Thomson Reuters - Tax and Accounting
July 19, 2018
Just talked to Customer Support - definitely a bug. They are aware and the Dev team is working on it ASAP. In the meantime, it looks like time *may* be logged via the task in the Beta version home page or via the timesheet. Hoping there is a fix soon! Alex Afriyie Questline, Inc.
Level 4
July 19, 2018
I'm glad they know it's a bug. Sysadmin users still see the Log Time function. We're in cluster 2 and had our upgrade last night. I feel like we're back in the bad old days when every release caused a significant issue. Alana Coble WebMD
Jared_Mauch
Level 6
July 19, 2018
We're having the same issue here. Also, the font for the updates doesn't appear to be the typical Workfront font for us. Is anyone else having this issue? Jared Mauch Crown Equipment Corporation
VickyFiAuthor
Level 6
July 19, 2018
We are also having the same font issue but this appears to be only for certain users, and when I log in as the users that are experiencing this issue I get the normal font which is weird as I am always able to replicate their issues. Workfront are currently looking into it but also saying they can't replicate so I can imagine this taking slightly longer to fix. Vicky Fitzgerald Telegraph Media Group Limited
July 19, 2018
I don't really like the "*may*" word in that update... but thank you for sharing what you learned from support. We are also on Cluster 2 and got the update last night. I can see there is a "Log Time" button for Tasks and Issues on my Home (Beta) tab, but not when you click on the Task or Issue itself. This is a HUGE issue and I'm glad they're putting a priority and resources on this. -Jeff Jeff Latimer Associate Director of IT Florida State University College of Medicine jeff.latimer@med.fsu.edu
July 19, 2018
Whew, glad that's not a design change. I had a full-on panic this morning from the team. They were not happy about having that button removed! Hopefully they'll get it fixed quickly. Sarah Koenig Humana-The Hive
July 19, 2018
Yes, we've noticed the same font weirdness on the PC computers in our office this morning. The Mac users seem fine- the font is updated, but it's not that ugly/back-end looking one that comes up on the PCs. Sarah Koenig Humana-The Hive