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K
Kasey-Gagne
Level 5
June 2, 2021
Question

Auto-populate Queue Topic/Groups into Custom Form

  • June 2, 2021
  • 2 replies
  • 1425 views

Is it possible (perhaps with a calculated field) to pull the information selected at the Queue Topic/Group level in a request form, to the custom form? We don't want people to have to duplicate efforts in filling the information out twice, but would like to be able to report on it at a project and/or request level.

Thank you in advance :)

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2 replies

imgrund
Adobe Employee
imgrundAdobe Employee
Adobe Employee
June 2, 2021

Hi!

It depends on how many levels you have but you can pull the Queue Topic and the Topic Group above it in an issue report. So you can pull them into a Calculated Field as well if you'd rather do that as well.

In an Issue report:

  • Queue Topic Name (you can get in "wizard", but in text mode, change valuefield to queueTopic:name)
  • Parent Topic Group Name, in text mode, change valuefield to queueTopic:parentTopicGroup:name

For Calculated Field on Custom Form:

  • Queue Topic Name is Queue Topic.Name
  • Parent Topic Group Name is Queue Topic.Parent Topic Group.Name

Hope this helps :)

    K
    Kasey-GagneAuthor
    Level 5
    June 10, 2021

    Thanks so much, I will try this out :)

    G
    Grouchy_hawk
    Level 2
    January 15, 2022

    I finally figured out why I was seeing N/A in my custom form when I was filling out the request. You have to submit the form for it to actually populate.

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