Audit logs passed on by Adobe Admin Console to Workfront should display as actioned by the correct administrator

Question

How are you mitigating this issue? All actions done on the Adobe Admin Console is passed on to Workfront as if done by the main Workfront systems administrator which is an audit issue. The action may be done by the Adobe Admin Console Systems Administrator who does not have a workfront account and yet in the Workfront logs, it appears to have been done by the main Workfront systems administrator. The other issue is that since we're forced to Adobe Admin Console and there is already an existing Systems Administrator in the Adobe Admin Console, our access level is set to product administrator who don't have access to Adobe Admin Console logs.

The only support answer I am given is that Adobe is aware of the issue and yet there is no ETA to fix this. Please like the idea I have posted to possibly get this moving if this is an issue for you.
Audit log passed on by Adobe Admin Console to Work... - Adobe Experience League Community - 730685

monicacardoso · Accepted Answer

Hi @pollyco,

Thank you for your response. I would recommend submitting another support ticket to the Admin Console team directly instead of the Workfront team.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

You may be able to work with their team and your Account Executive to expedite an improvement to this behavior. You would want to start by providing a detailed business justification.

Warm regards,

skyehansen · Answer

If I recall correctly... is the user being displayed as created by the workfront owner (your admin email field in setup)? wondering if it would be a decent workaround to create an admin console service account that populates that field instead.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded