Anyone using the AI Assistant - to help with Triage

Question

Hi,

I was going to switch on the AI Assistant for our instance but have discovered that my company has such a rigorous approvals process for any AI assisted tech that it can takes months to get approved.

Given all the hype around AI I would be interested if other are actually using it.

We're thinking this could be very useful especially at request level from a traffic and triage perspective to summarise what the request/project is about. So this can be the first stage of Triage to collate all the data in a summarised point. This can speed up having to read through the whole request form but most importantly highlight what is missing?? Audience? Objective? Messaging hierarchy etc.

Thanks in advance

Geraint

ScottMo1 · Answer

Hi GeraintJo - we utilize the AI Assistant for many features in Workfront. We are not a marketing firm, so we use it in a slightly different way. For most of the users it is an advance search feature that helps the user narrow down what they are looking for in our document library. It is used to summarize project health.

As Sys Admins, it helps us with Calculated Fields and TextMode when we get stuck.

I encourage to attend the Workfront Skill Exchange that Kari and I are leading on August 21st. You should have seen a registration link. Let me know if you have any further questions. AI can do much more than what I just described.

Scott

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