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Animated GIFs not playing in Proof

Forum|Forum|2 years ago
January 19, 2024
6 replies
2259 views

Curious if anyone has encountered an issue when an animated GIF file is uploaded to a Proof and the proof thinks the file is a static image file instead of playing it like a video format?

We just encountered this issue today and I have submitted a ticket already with support to investigate, but am curious is others are having this experience.

Workfront

Best answer by KierstenKollins

Update: Support did confirm there is a bug with animated gif proofs and have passed it on to developers to investigate.

RandyRoberts

Community Advisor

I'm not surprised it doesn't work due to the nature of rotating gif files. Have you tried putting the gif on a web page and then proofing that? I haven't tried it but I think that has a better chance of working than uploading a straight gif.

KierstenKollins

Author

Community Advisor

Thanks, Randy. We have been using Proof for 5 years and have never had an issue before with the animated gif files not playing like a video in Proof. I may have to look into the option you provided but that just adds more steps to the team and we have a lot GIF files. 😞

RandyRoberts

Community Advisor

Maybe try re-uploading an old gif that you know worked before, into a NEW proof. Then you can see if it's the gif or something changed in WF. If you can show the (old) gif working in one window and the same (new) gif NOT working in another window, that would indicate it's on Workfront's end and not the gif. If nothing else, it would help the support folks to troubleshoot.

KellieGardner

Community Advisor

I'm curious what support will say in regards to this. The documentation states this:

GIF - Graphics Interchange Format (animated GIF in the new Workfront Proof Viewer only)

but to be honest I don't know what that would imply in regards to the Proof Viewer only.

KierstenKollins

Author

Community Advisor

Agreed

KierstenKollins

AuthorAccepted solution

Community Advisor

Update: Support did confirm there is a bug with animated gif proofs and have passed it on to developers to investigate.

E

ErinWi

Level 2

We are having tthis problem today - have you gotten any response from WF on it?

St3rling_Silv3r

As of today I still am unable to upload and proof GIFs in Workfront. This has been happening for over a year now. Does support have a fix for this yet?

St3rling_Silv3r

I added a comment a few weeks ago, and still nothing. I just tried uploading another GIF, and it looks like it's going to upload, as the thumbnail preview image shows momentarily, but then the thumbnail image goes blank, and you get the red "Proof failed to generate". Do we know if there is a fix for this yet?

KierstenKollins

Author

Community Advisor

Last year, the Dev team deployed a fix for us and we have not had any issues since then.

Have you put in a ticket with the support team? It sounds like there could be something more here if this has not been working for a year. Here is our old case number if supports need to refer back to what the fix was: 00388304

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