@Adobe community: You have reached the limit for number of private messages that you can send for now. Please try again later. | Community
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Sven-atClient
Sven-atClient
Level 3
October 12, 2024
Solved

@Adobe community: You have reached the limit for number of private messages that you can send for now. Please try again later.

  • October 12, 2024
  • 2 replies
  • 1746 views

Seriously? 

Someone reaches out to me via DM and I can't respond a second time?!

 

Please fix this Adobe. a reply to a DM I receive shouldn't be blocked for any reason.

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    Best answer by jon_chen

    Hi @sven-atclient 

     

    We have set flood controls to mitigate private message spam. Please see the below restrictions for details:

     

    • 2 private messages per 30 secs
    • 10 private messages per 10mins
    • 30 private messages per 60mins

     

    I believe this applies to any type of private message - both as a recipient or sender. If you feel like the frequency of your private message replies are not hitting the above restriction, please let me know I will investigate further. Thank you.

    2 replies

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    October 14, 2024

    I think you should submit a support ticket for this one. I've never had that happen and I'm often bombarded with messages and replies. I'd be very surprised if this was by design.

    skyehansen
    Community Advisor and Adobe Champion
    skyehansenCommunity Advisor and Adobe Champion
    October 14, 2024

    I've heard from one or maybe two other users about getting locked out and am gathering this is just what happens when you get too many DMs going? Maybe @jon_chen  can shed light on this.

      RandyRoberts
      Community Advisor
      RandyRobertsCommunity Advisor
      Community Advisor
      October 14, 2024

      Ah! I misunderstood the OP. I thought this was in Workfront, not AEL, Doh!

      Still, I've never heard of this happening and would be surprised if this was by design… unless of course we're talking hundreds of messages.

      jon_chen
      Community Manager
      jon_chenCommunity ManagerAccepted solution
      Community Manager
      October 14, 2024

      Hi @sven-atclient 

       

      We have set flood controls to mitigate private message spam. Please see the below restrictions for details:

       

      • 2 private messages per 30 secs
      • 10 private messages per 10mins
      • 30 private messages per 60mins

       

      I believe this applies to any type of private message - both as a recipient or sender. If you feel like the frequency of your private message replies are not hitting the above restriction, please let me know I will investigate further. Thank you.

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        Sven-iX
        Community Advisor
        Sven-iXCommunity Advisor
        Community Advisor
        October 15, 2024

        Hi @jon_chen 
        Thank you. When I received the block it held significantly longer than 30secs. More like 10mins. It was the only DM (from Vinaj) and only the second DM in my profile... 
        I can appreciate your flood controls - but something was off. 

        jon_chen
        Community Manager
        jon_chenCommunity Manager
        Community Manager
        October 16, 2024

        Hi @sven-ix Thanks for your response. Not sure if your response was cut off but I want to clarify that the 30-second limit I referenced above is the frequency you need to be sending or receiving messages to trigger the block. I'm not sure how long the block duration is itself - let me confirm on this and update you shortly. 

         

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