Admin console and user email/SSO login change

Question

What's the best process to change a user account when their email address/SSO log in changes? I can't change the email address in Workfront since we are using admin console. I don't have a good way to test this with extra SSO accounts and I don't want to mess around on the user's account. I'm hoping someone has had experience with this while using admin console. Can I update the user's admin console email by csv import, while keeping the user name as the original email address in the csv import?

skyehansen · Accepted Answer

For single users whose email address changes, you would deactivate the user and edit them to make the change. Reactivate when you're done. (edited to add, we would do all this in Workfront)

ScottMo1 · Answer

We will be undergoing an email domain change in a couple of weeks. I was informed by Adobe that all we need to do is have each user update their email in Workfront under their profile, and the changes will automatically sync to the Admin Console. Users will then be able to log into Workfront with their new email. I am making the switch tomorrow, so I will test this process to confirm the change works smoothly.

If anyone from Adobe has a different direction, please let all of us know 🙂

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded