Adding images (screengrabs) to updates

[Leisa]

It would be great if you could add/paste images to the "update" commentary. Like we can on this forum or in zoom chat and email. eg

As I often just want to highlight a small section of a job within my comments rather than having my colleagues trawl through the documents folder for the reference to my comment. 
I know you can comment on an uploaded document but it is good to be able to do it within the update conversation thread.
Please tell me this function is available and I just have to turn a button on... if not can this please go on the new features request list.

[Rafal_Bain · Accepted solution]

Hi Leisa,

option to add screenshots to updates can be enabled by system admin in your instance via setup area:

[RhondaGTriggs]

I do wish this could be controlled by group or layout template because some users take advantage of it and misuse it to provide files that should have been a hi-rez upload, which causes extra work for all of us. We have to keep it deactivated because of the number of people that would rather take the fastest way than the right way, and its nearly impossible to get requesters to read or watch any training materials. With thousands of active requesters, this is too much to maintain as a system wide option.