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ThomasNe2
Level 4
November 29, 2023
Solved

Add Hours to Issues

  • November 29, 2023
  • 1 reply
  • 1017 views

Is anyone aware of any pre-requisites to adding hours to Issues?

My user doesn't have the option to add hours to the Issue she has worked on?

 

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Best answer by KellieGardner

The log hours moved with the redesign of the updates area. The new commenting experience was in beta for while but recently became the default for all users. 

 

https://experienceleague.adobe.com/docs/workfront/using/basics/update-work-items-view-updates/updates-tab-overview.html?lang=en

1 reply

KellieGardner
Community Advisor
KellieGardnerCommunity Advisor
Community Advisor
November 30, 2023

There are few places you can look to troubleshoot this but I would start by checking the share settings on the issue to make sure the user has at least contribute access to the issue and that log hours is enabled.

 

 

 

From the project level you can view the access rights of the users that get assigned to issues and create defaults access rights for them. 

 

 

 

 

 

T
ThomasNe2Author
Level 4
December 1, 2023

Hi Kellie 

 

Just looking at this again and it looks like the option to 'Add Hours' has shifted onto the Updates tab for our users on a Worker licence. 

Is this a planned change? Or a glitch in our system? 

Thomas

KellieGardner
Community Advisor
KellieGardnerCommunity AdvisorAccepted solution
Community Advisor
December 1, 2023

The log hours moved with the redesign of the updates area. The new commenting experience was in beta for while but recently became the default for all users. 

 

https://experienceleague.adobe.com/docs/workfront/using/basics/update-work-items-view-updates/updates-tab-overview.html?lang=en

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