Access issue for new project owner

Question

One of my users is having issues editing task details for a project she owns.

The original owner, ML set up most of the project. Then he made BH the project owner. Both ML and BH have the same access level.

BH can edit the task details for tasks she created, but she cannot edit task details for tasks ML created.

Short of making BH a system admin, I can't think of how to get her access to edit task details in the project she owns for tasks someone else created. I looked through permissions but couldn't find anything helpful.

Does anyone have ideas? I don't want to go through a dozen back and forth emails with support if I don't have to.

Thank you!

skyehansen · Accepted Answer

I think we've encountered SIMILAR access issues in the past and it has to do with the fact that "making someone an owner" in and of itself, doesn't convey any special powers. For the longest time, I thought it did, and was quite confused that a plan license user couldn't do anything on a project that they were made the owner of. It's been a couple of years but I think the problem PM may have been in a group or team that only had view access to the project. Is it possible anything like this is happening (like can you just give them manage access to the project using their name in addition to making them an owner? Does that do anything extra for them?)?

TerryHy · Answer

For those specific Tasks, did you try selecting them on the Project, then clicking on the Share icon:

And, then changing/adding the access level for that person on those specific Tasks so that they could edit the Task details.

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