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When template is deactivated, it shouldn't show for non-admin users

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Level 3

6/13/22

When templates are deactivated, they still show for non-admin users who the template was shared with. This is very confusing for our users and allows them to choose a deactivated template when creating a project. To prevent this, when I deactivate a template I also have to un-share it will all non-admin users, and this is an extra step that I don't think should happen. If a template is deactivated, I think it shouldn't show up for users.

3 Comments

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Level 3

8/15/24

Agreed. I contacted Workfront Support about this to make sure I wasn't overlooking something and they said it was the expected behavior for deactivated templates to still show for non-admin users. Not sure why that's the case, though.