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Visibility of submitted (routed) issues on projects


Level 2


I have project templates set up with requests built-in so my end-users can submit requests to other teams by adding an issue within their project (ex: request for creative, for compliance review, events, print production, etc.). It's very handy for the teams that have a default assignment and no routing, but each team operates differently so some require that the requests be routed to their request queues. For the latter, those issues/requests essentially disappear from my end-user's project.

I'd like the issues to still be viewable in the project from which the issue originated, even if they are routed to another. This will allow the user to see what has been submitted, whether it has been assigned or is in progress, and allows them to click into the issue. It will also help for coverage scenarios when a user goes OOO or someone else has to take the project over, because they can see all the requests submitted from that project and easily navigate to them.