When using the 'updates' function or tab, it would be useful for our teams to be able to utilize this space in a fashion similar to email. IE- to add colored text to responses, in order to differentiate between users.
Also, it would be helpful to allow certain updates to be 'pinned' to the top of the page so they don't get lost. OR to categorize them as "bulletins or job notes" of some kind to set them apart from the back and forth threads.