Description
After migrating to the Admin Console environment, the WalkMe integration used by IPG has lost connectivity to Workfront. WalkMe previously worked in their original environment before the URL was migrated to experience.adobe.com. The issue seems to stem from the current Content Security Policy (CSP) for adobe.com and adobe.net, which is blocking the WalkMe scripts and resources necessary for the tool to function.
The WalkMe team has confirmed that specific URLs need to be added to the CSP for the integration to work again.
Why is this feature important to you
WalkMe is a crucial tool used by our customers for guiding users through Workfront, providing real-time help and onboarding assistance. Without it, teams are unable to effectively train new users or assist current ones in navigating Workfront, resulting in a negative impact on productivity and user adoption. Restoring this functionality is critical to maintaining seamless operations for large enterprise clients like IPG, who rely on this tool for workflow optimization.
How would you like the feature to work
Adobe needs to add the necessary WalkMe URLs to the Content Security Policy (CSP) for experience.adobe.com and related domains. This would enable WalkMe's scripts and resources to load correctly, allowing customers to fully utilize the WalkMe integration within Workfront as they did prior to the migration to the Admin Console.
The URLs to be added to the CSP are:
- script-src 'self' *.walkme.com 'unsafe-inline';
- style-src 'self' *.walkme.com 'unsafe-inline';
- img-src 'self' *.walkme.com s3.walkmeusercontent.com d3sbxpiag177w8.cloudfront.net data:;
- font-src 'self' *.walkme.com data:;
- connect-src 'self' *.walkme.com;
- frame-src 'self' *.walkme.com blob:;
- worker-src 'self' blob: *.walkme.com;
Current Behavior
Currently, the WalkMe integration does not work with Workfront after migrating to the Admin Console. The Content Security Policy (CSP) for adobe.com and adobe.net is blocking the necessary scripts and resources from WalkMe, causing the tool to fail. Users are unable to access the WalkMe guides and features that were previously functioning in the original environment before the migration.
