System Admins should be able to access proofs without being added to the workflow. | Community
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Tracy_Parmeter
Level 3
October 19, 2022
New

System Admins should be able to access proofs without being added to the workflow.

  • October 19, 2022
  • 1 reply
  • 398 views

Description - Users with the access level of System Admin should be able to access proofs without being added to the proof workflows under the Workfront Stage.

 

Why is this feature important to you - I work the support channel and often need to access files to troubleshoot. Every time I access a proof I get an email that I have been added to the proof and get updates on the proof status. It would save a ton of my time if this would not add me to the proof workflows when I am working a support ticket.

 

How would you like the feature to work - I would like the system to take into account the access level of the user opening the proof and not adding the system admin access user to the proof Workflow. It should still allow a system admin to be added to a route intentionally but when they access a route that they were not already on the proof workflow they would not get added to it. It could still log the activity so there is a trail of who has access the proof etc.

 

Current Behaviour - Right now I get added to a Workfront stage, get an email that I now have a proof to review and get daily summary emails. I could go to the proof workflow after I am done and remove myself from the workflow but sometimes I need to access it again and that would require me to repeat this process.

1 reply

Level 10
November 1, 2022

Worse, it often adds a new Stage, further confusing everyone.

If you use "login as" the person who owns the proof, you can avoid this issue, but even I forget frequently.