Expand my Community achievements bar.

Requestors receive an email when resolve project status set on project creation

Avatar

Level 1

2/26/25

Description - I would like requestor to have the option to always receive an email notification when the status of their request is changed when converting their request into a project.

Why is this feature important to you - In quick turn-around projects, some of our clients like to see the progression of their requests being converted.

How would you like the feature to work - During the process of converting an issue to a project, we set the status of the project to in-progress on creation of the project. When submitted, this currently changes the status of the issue to in-progress, but does not send the email notification to the requestor. In the user profile, we have turned on the email notification "The status changes on my request" and set to instant. (screenshot added)

Current Behaviour - The requestor will only receive a status change email notification when the status of the project is manually changed, which updates the resolved issue.