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Redirect users to an external page instead of "Request Access"

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-WE
Level 9

04-08-2020

When a user can't access a work object in Workfront, they're presented with a "Request Access" page, where they can select another user from whom they want to request access.


This causes two pain points:


There are certain reports, dashboards, projects, and requests that we don't want users requesting their own access - we only want these objects shared proactively, not reactively.


Second, there are certain reports, dashboards, projects, and requests that we want shared only with job roles/teams/groups - not individuals. This ensures only qualified users have access, due to their role in the org. The only way that they should gain access to these objects is to have their profile updated to include the appropriate membership. But we can't enforce that, and users just end up requesting individual access which they retain even after they switch teams or job roles.


What we want is the ability to specify a redirect URL on a per object basis that prevents the user from requesting access, and instead allows us to convey custom messaging to them.