"Experience" vs "Support" Site

[#1]

Is anyone else not-so-happy about the way the Help Tickets work within the new Experience site? I don't like that I can't see the history of our conversation in my Outlook email inbox. I also don't like that when I click through the View/Comment button in my email that I have to remember to go to "Cases" tab. It doesn't automatically go to the open ticket like it used to...

[#2]

‚Totally agree. Need to see conversation history especially.

[#3]

I see the history of the conversation in the email, but I don't see my original issue in the chain. I also don't see a view/comment button in the email so I always just need to go to the experience site to login and click on cases and find it. And the email subject line has a long ref code in it that is distracting and doesn't allow for me to quickly see which ticket it's about.

I also find the actual site difficult to read. A lot of white space, and lines or lined boxes everywhere. Difficult to find things/focus.