Queue Set Up: Routing Rules: Default Assignee

[#1]

In the Queue Set Up: Routing Rules: Default Assignee area, allow to assign to multiple users upon entry. Only way to assign to 2 or more users for a queue topic routing is to create a new team. Sometimes it's not a full team but rather a couple of individuals.

An issue can be assigned to multiple users why can't the request route that way as well?

[#2]

Seems only logical

[#3]

Ideally, a routing rule should be able to configured using the Advanced Assignments pop up that is displayed when making assignments directly within a project. We have dozens of teams that only exist because of the limitations applied to routing rule assignments. People don't realize those teams serve a specific purpose, then changes get made to the team, and routing rules unknowingly get altered/broken as a result.

[#4]

I also need more complex routing rule. For example if the request is about a certain topic and comes from a team, assign to this default assignee & team. We need to make sure a team's account executive gets the request depending on whom it came from AND include a team depending on the work type requested.

[#5]

I was just coming in here to post this idea. I'm surprised this functionality doesn't exist yet. I hope more people like this. I have silly teams created that have 2-3 people and don't align with our team structure just for the sake of queue routing / auto-assignments and it's getting messy. 

[#6]

Trying to get more visibility on this. It seems logical that we would be able to automatically assign requests as needed.