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Parity needed on the User Landing Page (please return to prior functionality)

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Community Advisor

7/11/23

Description - Prior to Workfront's "New Experience" we had a lot of functionality, flexibility and customizability with a user landing page. (For those of you who are new to Workfront, the user landing page is the page you are taken to when you click on a user name, that currently shows you their updates, org chart, PTO, and a few details about them. The previous incarnation of this page used to show a lot more than this)

 

This previous functionality was primarily used by team leads as a way to quickly monitor their direct reports, and by admins as a way to quickly take in a user's particulars and footprint in the system. Some of the functionality and areas that was lost in transitioning over to the New Experience include the achievements tab, the ability to see what a user was working on, the ability to put custom tabs (aka sections) on a user object, and the ability to rearrange tabs and specify a hierarchy of what is seen first. Many of these features are what is currently available on other objects such as Projects, Tasks and Issues. We dutifully registered a lot of feedback prior to transition, none of which landed.

 

Current Behaviour - The user landing page currently is a place we go to in order to check their org chart, or the few fields we put on a custom form to indicate their particulars. However, we're unable to move these tabs in order to have them appear "first" -- so this always costs us a few extra mouseclicks. We're also unable to customize and place more comprehensive dashboards that would give us a better indication of the user's footprint in the system, such as what they are working on or items they own, and must instead rely on creating or editing dashboards to indicate this on a per user basis. (this latter costs us a lot more than a few mouseclicks) 

 

How would you like the feature to work - I would like an exact return to the functionality from what is known as "Workfront Classic". This would include the ability to place a custom dashboard on the user landing page and re-order the sections on the landing page in order to produce a more efficient default view of each user. It also mirrors the functionality in the majority of other objects in Workfront such as Projects, Portfolios, Programs, Tasks and Issues.

 

Why is this feature important to you - a large part of our admin's work centers around understanding specific elements of a user, that are not currently covered by the user landing page, and must be created/recreated through extensive reporting (the recent post about Blueprint for a departing user is a good example -- 13 reports which we would have to customize with each user's name, vs the ability to add a custom section that would incorporate this on a user object and require no further customization). Similarly, this is something team leads would find useful, either in a similar situation (one of their team members departing) or even just as a regular check of what this team mate is working on, without a need to compose separate reports for each team member, fight through report prompt functionality, or view team members in aggregate. Lastly, there are reasons you provided this functionality for the majority of objects in Workfront, and we want to leverage the benefits around those reasons as well.

 

Reference link to blueprint: https://experienceleaguecommunities.adobe.com/t5/workfront-discussions/blueprint-released-offboardin...

 

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If you liked this idea, please like my other ideas at
https://experienceleaguecommunities.adobe.com/t5/user/viewprofilepage/user-id/17528599/contributions...

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3 Comments

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Level 10

7/12/23

I'm sure this idea will pick up steam when users see how limited the current page is. If we could put reports on that landing page like a dashboard then we could just design our own profile pages. Or if we could set the URL for a users landing page, it could just go to a dashboard instead.

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Community Advisor

7/12/23

I can't tell you how often I go to a user's page and wish I could see the native fields for that user in addition to the custom form fields.