Outlook add-in for use with shared 365 Mailboxes | Community
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RhondaGayleTX
RhondaGayleTX
Level 5
January 6, 2021
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Outlook add-in for use with shared 365 Mailboxes

  • January 6, 2021
  • 3 replies
  • 642 views

It would make sense and be very helpful if a team that shares a mailbox to monitor emails for their team, could submit those request to Workfront from that shared inbox. Currently, our teams are forwarding the emails to their primary inbox to use the add-in OR manually entering a request into Workfront based on the email received in the shared inbox.


    3 replies

    P
    pparikh1
    March 28, 2023

    @rhondagayletx Have you had any luck with this or a workaround?

    RhondaGayleTX
    RhondaGayleTXAuthor
    Level 5
    April 24, 2023

    Hi,  pparikh, we use the Email Queue Settings and forward the emails in the shared inbox to the email set up for the queue using the @intake1.my.workfront.com for that queue. Not the greatest solution, but the only workaround I could come up with 

    P
    pparikh1
    April 25, 2023

    Thanks for the response and idea. Did you have multiple Queue Topics and Topic Groups in the queue that you had the Email Queue set up for? I'm not sure if there are limitations to this workaround solution. 

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