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Outlook add-in for use with shared 365 Mailboxes

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Level 7

1/6/21

It would make sense and be very helpful if a team that shares a mailbox to monitor emails for their team, could submit those request to Workfront from that shared inbox. Currently, our teams are forwarding the emails to their primary inbox to use the add-in OR manually entering a request into Workfront based on the email received in the shared inbox.


3 Comments

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Level 7

4/24/23

Hi,  pparikh, we use the Email Queue Settings and forward the emails in the shared inbox to the email set up for the queue using the @intake1.my.workfront.com for that queue. Not the greatest solution, but the only workaround I could come up with 

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Level 1

4/25/23

Thanks for the response and idea. Did you have multiple Queue Topics and Topic Groups in the queue that you had the Email Queue set up for? I'm not sure if there are limitations to this workaround solution.