New Request Experience Beta - Update status filter to include Issue statuses

[#1]

Currently in the New Request Experience Beta when you filter by status (see first screenshot below), the options are:

• Completed
• In Progress
• Rejected
• In review
• Pending Review

Out of these statuses, we only use Completed and In Progress, and there are many statuses that we use that are missing.

Additionally, new Requests are shown as "In Progress", even when the Requests are not yet in an In Progress status. This causes confusion for our users when there is a status mismatch between the Request itself and the Requests page. See the example below in screenshot 2 and 3 where it shows my test request as "In Progress" on the Requests screen, but when you go into the Request, the status is "New".

Ideally, the filter options for the Requests page would include all of the active Issue status options, similar to what is available when filtering Issue status in a Report. The status shown in the status column on the Requests page should match the status that the Request is currently in.

Description -

Why is this feature important to you -

How would you like the feature to work -

Current Behaviour -

statusFilter.png ‏25 KB

requestScreenStatus.png ‏35 KB

requestStatus.png ‏27 KB